Ever faced a daunting task at work and wished for a lifeline?
At Synapsys, we pride ourselves on not just delivering cutting-edge products but also providing exceptional support to ensure our customers succeed. Our commitment shines through in stories like that of Sergio Deluca, a BMS Service Engineer at Equans.
The Challenge: Integrating a Schneider electric meter using a SIP2 with a Trend controller over M-Bus—a task Sergio had never attempted and anticipated to be tough.
The Synapsys Difference: With our products and
outstanding support, Sergio's experience turned out to be surprisingly smooth.
"I can't recommend Synapsys highly enough!"
Sergio shares. "Their telephone support team is incredibly easy to reach, and my experience with Sean and Martyn was exceptional. They guided me
through the task with unbelievable knowledge, patience, and professionalism."
"Sean and Martyn’s communication skills were top-notch, providing clear and friendly guidance every step of the way. They resolved my issue straight away, something I rarely experience with other companies. Their passion and dedication to their product made all the difference," Sergio recounts.
"Unlike other companies that leave you to figure things out with just data sheets, Sean and Martyn provided all the information I needed over the phone and via email. They truly saved the day when I successfully integrated a Schneider electric meter using a SIP2 with a Trend controller over M-Bus, a task I initially thought would be a major
struggle," Sergio adds.
"Working with Synapsys has been a pleasure, thanks to their highly experienced and passionate technical professionals. Absolutely well and truly outstanding service! 10 out of 10!" — Sergio Deluca, BMS Service Engineer at Equans
Sergio’s experience highlights the exceptional levels of service and support that Synapsys is dedicated to providing to all its customers.
Need support? - Contact our expert team today and experience the Synapsys difference for yourself!