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Synapsys Solutions Privacy Policy

This privacy policy sets out how Synapsys Solutions Ltd uses and protects any information that you give Synapsys Solutions Ltd when you use this website.

Synapsys Solutions Ltd is committed to ensuring that your privacy is protected. Should we ask you to provide certain information by which you can be identified when using this website, then you can be assured that it will only be used in accordance with this privacy statement.

This policy covers the following:

1. Our core beliefs regarding user privacy and data protection

  • User privacy and data protection are human rights
  • We have a duty of care to the people whose data we hold within our database
  • Data is a liability, it should only be collected and processed when absolutely necessary
  • We dislike spam as much as you do!
  • We will never sell, rent or otherwise distribute or make public your personal information

2. Relevant legislation

Along with our business and internal computer systems, this website is designed to comply with the following national and international legislation with regards to data protection and user privacy:

This site’s compliance with the above legislation, all of which are stringent in nature, means that this site is likely compliant with the data protection and user privacy legislation set out by many other countries and territories as well. If you are unsure about whether this site is compliant with your own country of residences’ specific data protection and user privacy legislation you should contact our data protection officer (details of whom can be found in section 15.) for clarification.

3. Personal data which we hold about you

We request very little identifying information from you and only for a specific set of purposes.

The personal data we hold on you is:

  • Full name
  • Company name
  • Email address
  • Telephone number
  • IP address

Your personal data is held:

  • For registration to certain areas of the Website;
  • To allow us to consider your comments, queries and suggestions and respond if necessary;
  • To allow us to respond to your enquiries for further information;
  • To distribute requested materials; and
  • To keep you up to date with the latest news, products, applications and legislation

3.1 Purposes of processing

We will process your personal data for the purposes of:

  • Sending you marketing information or;
  • Performing our obligations and exercising our rights under our Terms and Conditions.

We will only process your personal data where one of the following applies:

  • You have provided your consent for us to do so.
  • Processing is necessary for the performance of a contract [or to make preliminary arrangements for the creation of a contract]
  • There is a legal obligation to do so; or
  • Processing is necessary for the purposes of the legitimate interests pursued by Synapsys Solutions or by a third party, except where such interests are overridden by the interests or fundamental rights and freedoms of the data subject which require protection of personal data.

4. Personal information that this website collects and why we collect it

This website collects and uses personal information for the following reasons:

4.1 Site visitation tracking

Like most websites, this site uses Google Analytics (GA) to track user interaction.

Although GA record data such as your geographical location, device, internet browser and operating system, none of this information personally identifies you to us. GA records your computer’s IP address which could be used to personally identify you but Google do not grant us access to this. We consider Google to be a third party data processor (see section 7. below).

GA makes use of cookies, details of which can be found on Google’s developer guides.

Disabling cookies on your internet browser will stop GA from tracking any part of your visit to pages within this website.

4.2 Contact forms and email links

Should you choose to contact us using the contact form, links on our Contact us page, an email link like this one the data stored is minimal for identification purposes and that data is not shared with any third parties. Instead the data will be collated into an email and sent to us over the Simple Mail Transfer Protocol (SMTP). Our SMTP servers are protected by TLS (sometimes known as SSL) meaning that the email content is encrypted using SHA-2, 256-bit cryptography before being sent across the internet. The email content is then decrypted by our local computers and devices.

4.3 Email newsletter

If you choose to join our email newsletter, the email address that you submit to us will be uploaded to our ACT CRM system who provides us with email marketing services. Your email address will remain within our database for as long as we continue to use ACT CRM for email marketing or until you specifically request removal from the list. You can do this by unsubscribing using the unsubscribe links contained in any email newsletters that we send you or by requesting removal via email. When requesting removal via email, please send your email to us using the email account that is subscribed to the mailing list. When choosing to unsubscribe from receiving marketing emails from us your email address will be held on our email suppression list in order to prevent us from contacting you again via email. This is held under the Legal Obligation basis in order for us to comply with GDPR law.

If you are under 16 years of age you MUST obtain parental consent before joining our email newsletter.

While your email address remains within our ACT CRM database, you will receive periodic (approximately 1 to 2 per month) newsletter-style and product update emails from us.

5. How we store your personal information

Personal data collected via our website is delivered to us via a secure HTTPS connection. Personal data will be stored in password protected software as a service CRM and email marketing platform, password protected documents within electronic folders or locked filing cabinets. We do not hold any sensitive personal data.

6. About this website’s server

The Website is hosting by Swift Internet (https://swiftinter.net/) and protected by both physical and software firewalls. All traffic (transferral of files) between this
website and your browser is encrypted and delivered over HTTPS

7. Our third party data processors

We use a number of third parties to process personal data on our behalf. These third parties have been carefully chosen and all of them comply with the legislation set out in section 2. These parties are based in the USA and Europe.

8. How long we keep your information

We retain your information in accordance with our group information security, data retention and deletion policies. These set out the criteria we use to determine how long we keep your information, what measures we put in place to keep your information safe and secure, and with whom we may share your information. When deciding what to retain, we take into account what information we need to best provide you with products, goods and services, manage your relationship with us, meet our statutory obligations and meet our customers’ and previous customers reasonable expectations.

9. Data Breaches

We will report any unlawful data breach of our database or the database(s) of any of our third party data processors to any and all relevant persons and authorities if it is apparent that personal data stored in an identifiable manner has been stolen.

10. Subject Access Rights

You have a right (referred to as the data subject access request, “DSAR”) to access the personal data that we hold about you. If you would like to exercise that right, you must submit a request to dataprotection@synapsys-solutions.com specifying the information that you want us to provide you.

We are obliged to respond to any such request within one month of receiving it (subject to limited exceptions). We will inform you via email following receipt of your request and, if necessary, seek additional information from you about your request.

11. Accuracy of Information and Corrections

You have a right (referred to as the right to rectification) to have your personal data rectified if it is inaccurate or incomplete. If you become aware that any of the data that we hold about you is inaccurate, you can

  • submit a request to dataprotection@synapsys-solutions.com

Please do this as soon as practical. We are obliged to comply with requests within one month. This may be extended to 3 months where a rectification request is complex.

12. Deletion/Unsubscribe

You have a right (referred to as the right to erasure) to request the deletion or removal of your personal data where there is no compelling reason for its continued process. In these instances your data will be removed within one month apart from where we hold your email address on our mailing list, where your email address will then be held on email suppression list, which we must hold for legal reasons. You will be notified if any of your data must continue to be held for any legal reasons.

If you would like to exercise this right, you can:

  • Unsubscribe at the end of any marketing email you receive, if you want to unsubscribe. An unsubscribe link is included in every Synapsys mail shot email as required by law.
  • Submit a request to the dataprotection@synapsys-solutions.com. We will then consider this request in accordance with obligations under data protection laws.

13. Restricting use of your personal data

You have a right (referred to the right to restrict processing) to block or suppress the processing of personal data in certain circumstances.

If you contest the accuracy of the personal data, processing may be restricted until the accuracy of the personal data has verified. This also applies where you contest that the processing is unlawful.

If you would like to exercise this right, you must submit a written request to dataprotection@synapsys-solutions.com, specifying the information that you wish us to impose a processing restriction on.

14. Data Controller

The data controller of this website is: Synapsys Solutions Ltd, a UK Private limited Company with company number: 4248470

Whose registered office is:
Synapsys Solutions Ltd,
1 Woodlands Court,
Albert Drive,
Burgess Hill,
West Sussex,
RH15 9TN

And whose operating office is:
Synapsys Solutions Ltd,
1 Woodlands Court,
Albert Drive,
Burgess Hill,
West Sussex,
RH15 9TN

15. Additional GDPR information

For more information please contact us by:
Telephone: 01444 246128
Email: enquiries@synapsys-solutions.com

16. Changes to our privacy policy

This privacy policy may change from time to time in-line with legislation or industry developments. We will not explicitly inform our clients or website users of these changes. Instead, we recommend that you check this page occasionally for any policy changes. Specific policy changes and updates are mentioned in the change log below.

16.1 Change log

14/02/2024

  • Updated Privacy Policy instigated

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