While Synapsys products offer simplicity of use and ease of engineering, we recognise that good support at all levels is essential and we’ve made it a cornerstone of our operations.
SIP INTEGRATOR
Customer Portal
TECHNICAL SUPPORT
Experienced in-house technicians
RESEARCH & DEVELOPMENT
Engineering and commissioning
BESPOKE SOLUTIONS
Interfacing and integration solutions
Customer Portal
SIP Integrator
An extensive range of support materials is available in our Members Area. Here customers have 24/7 access to detailed downloadable technical and user guides for our range of SIP, LiGO and legacy products, as well as our IQ4 preconfigured solutions.
Our unique SIP Easy tool enables pre-configured characterisation for a wide range of Modbus and M-Bus third-party network devices, simplifying the commissioning and configuration process.
The technical knowledge database also covers a range of FAQs, but of course, if you have a query that’s not featured, or if you just want to talk to someone, you can contact our dedicated in-house technical support team by phone or email for one-to-one assistance.
TECHNICAL SUPPORT
Experienced in-house technicians
At Synapsys we aim to make using and commissioning our products as easy as possible, and full ongoing technical support is an intrinsic element of the service we offer our clients.
Our experienced in-house technical support team are available to take your calls during normal working hours. You can contact the team by phone or email for one-to-one assistance with any questions or queries you may have.
RESEARCH & DEVELOPMENT
Engineering and commissioning
We develop all our products to be simple to use and straightforward to commission. Our full time R&D department works with customers to design the new products and solutions they need for building integration.
However, if customers feel they need more personal support, we also offer an onsite engineering service, with a dedicated and experienced team available to commission BMS interfaces at customers’ premises. We can also work onsite with our customers’ engineers to provide ongoing support and training, which can be especially useful for bespoke-designed systems.
BESPOKE SOLUTIONS
Interfacing and integration solutions
Over our years of experience, we have worked with many clients and have developed solutions for a wide variety of situations. Every installation is unique, with its own distinct mix of buildings, plant and equipment.
But if your set of requirements is not easily met by a standard product, we offer a consultancy service to all our customers, specifically for new projects and applications.
Our innovative engineers work with manufacturers, OEMs, system integrators and end users to develop bespoke interfacing and integration solutions, using the appropriate technology to deliver exactly the functionality you need.
Discover more
To discover how Synapsys Smart Lighting Automation Solutions can help you meet your goals faster, easier and more cost effectively, get in touch.